We send all online order items out to customers via Royal Mail Special Delivery within the UK.
At Lister Horsfall we pride ourselves on providing you with exceptional customer service, so should you wish to return your online purchase to us we offer a 14-day full refund or exchange, and two ways in which you can return it.
Please note that should the item be ordered online and then collected in store, the 14 day returns policy does not apply.
Returns to store
Please return your items, along with a completed returns forms to either our Halifax or Ilkley store. [add links to map/address] and our team will be happy to offer you a refund or exchange.
Returns by post
To request a return, please email info@listerhorsfall to obtain a returns reference number.
All returns must be accompanied with a completed returns form. Please address your package to:
14/16 Corn Market
Please note that we recommend that goods returned to us are sent via Royal Mail Special Delivery to ensure proof of delivery. Please note that the customer is fully responsible for the goods until it reaches Lister Horsfall, therefore we highly recommend insurance for returning items.
Please note that additional terms and conditions apply for returns